If for some reason SNOO shows a defect in materials or workmanship during the warranty period of 1 year from date of purchase, please contact our customer care team and have your sales receipt, proof of purchase, and serial number on hand. If such a defect is discovered during the warranty period, we will, at our own discretion, repair or replace your product with just the cost of shipping spare parts or a new product.
Please note that this warranty is only valid for goods returned in the original country of purchase. The product is intended for use in the United States, Australia, Canada, the United Kingdom, and the EU. The limited warranty is valid only if the product is used in the United States and Australia, and is purchased through an authorized re-seller. The limited warranty is not transferable. Using the product outside of the United States, Australia, Canada, the United Kingdom, or the EU, or purchasing it through an unauthorized re-seller automatically voids the limited warranty and any other applicable warranties.
You are entitled to the Limited Warranty herein only as the original purchaser and user of the Product; which Product was purchased directly from HBI, or from one of its authorised resellers or distributors, in the EU and used within the EU by you.
Our warranty policy only covers SNOO Smart Sleeper purchases.